SmartDog Support Services provides complete end-to-end technical and functional support of your entire Oracle software platform.  Our support services range from assistance with a single incident, proactive monitoring, on-going support, or Solution Center projects.   SmartDog Services allows for a variety of methods to engage these services. Our Zero-Dollar Agreements (ZDA) allows assistance that can be requested on a pay as you go basis with no specific commitment. Other services include complete proactive support, monitoring, and remotely embedded supplementation of your in-house support staff.  With any of these options, SmartDog will provide the highest quality resources, solutions that fit your individual requirements, and best practices learned from years of experience.

Our contractual approach makes it easy for clients to call on us for help when they need us. You decide how much involvement from us is required. You only pay for the service you receive. There are no annual contracts or monthly retainer fees to justify

Subscription Services

SmartDog’s Zero-Dollar Agreement (ZDA)

Our contractual approach makes it easy for clients to call on us for help when they need us. You decide how much involvement from us is required. You only pay for the service you receive. There are no annual contracts or monthly retainer fees to justify. Apply now for our zero-dollar agreement (ZDA)!

WatchDog Diagnostics

WatchDog Diagnostics is your “OnStar” for Oracle. Much like the auto-security system created to help protect drivers and their families on the road, this Oracle DBA monitoring tool helps keep your software investment safe and sound, providing “under the cover” analysis in three key areas:

• Configuration weakness – Companies typically set tolerance levels and constraints upon the initial software implementation yet they are seldom revisited. Inappropriate settings can have a significant impact on a company’s business performance.
• Broken business processes – Process breakdowns can have a negative impact on a company’s health, yet many companies do not leverage their E-Business Suite environment to monitor their company’s systematic approach. Making early payments to vendors or creating false supply via open POs are just two examples of common errors that can result in poor cash flow and untimely order fulfillment.
• Transactional issues – Technical failures can cause transactions to error-out or remain incomplete infringing on the timelines of business processes or work flows.

SmartSource Services

Struggling with finding highly qualified professionals to support your Oracle systems?  Require different skill sets, but don’t require a full time staff member? Or just need some extra assistance during month- or year-end close cycles?  These can be a challenge in our fast paced competitive environment. Don’t wait until you have a big problem that requires a full-blown project with a team of outside consultants working on-site to resolve it. SmartDog’s SmartSource Services will answer your questions and help you resolve issues as they arise.

Let SmartDog supplement your support requirements with remote functional and technical services. We will work with you to tailor the level and type to meet your needs.

Technical Services

If you are already running Oracle applications or database technology, SmartDog Support Services offers Oracle Database Monitoring tools to automate the diagnostic and discovery process so that we can quickly identify opportunities for improvement. In addition, our proactive consulting delivery model allows customers to work directly with experts who know the E-Business Suite software and can quickly implement these improvements.

Leveraging proprietary diagnostic tools, SmartDog quickly identifies improvement opportunities and can proactively implement these improvements.

SmartDog Support Services provides complete end-to-end support of your entire Oracle software platform. We have experts in:

• ADI
• Discoverer
• Development
• Fusion Middleware
• Apps Server
• Portal
• Java
• Applications technology

Functional Services

In addition to technical expertise, our business consultants can guide you in setting up and using all of the new features in the Oracle Financials, Procure-to-Pay, Quote-to-Cash, Manufacturing and Human Resources Applications.  Month-end or year-end close processes, understanding new functionality, or expanding your current functionality, our professionals can assist you.

Solutions Center Projects

Implementation

Oracle implementation project work is planned in advance and organized into Statements of Work or Scope Statements that specifically convey the parameters of each phase. Our project strategy places a high value on communication, efficiency and transparency, which we combine with careful planning to achieve success.

R12 Upgrade

Other service providers may put you through the ringer with a lengthy discovery process that involves time-consuming and arduous interviews across your organization. Not SmartDog. We’ve created an automated diagnostic tool, the R12 Upgrade Snapshot, to take a picture of your system that gives you the information you need to understand the scope and complexity of your R12 upgrade in days, not weeks!

Catalog Solutions

Don’t reinvent the wheel.  Need a Positive Pay or ACH solution? Choose from our Packaged Solutions Catalog of fixed-price, fixed-scope implementations of essential Oracle E-Business Suite functionality based on best practices to get even more business value out of the Oracle software you already own.  Use a package as a starting point that can be expanded upon at a later date.

We are sensitive to the fact that your organization’s needs are inherently unique. And we know that the decision to engage SmartDog’s services should be based entirely on your business needs, your corporate culture, your priorities, your timeline, and your budget. Our Solutions Center team of consultants is ready to assist you.